Privacy Policy

1. Introduction

At AquaFix Enterprises ("we", "our", or "us"), we are committed to respecting and protecting the privacy of our website visitors and doorstep service customers across Mumbai. This Privacy Policy outlines what information we collect, how it is used, and how we safeguard your personal data in accordance with applicable Indian data protection laws and advertising policies.

2. Information We Collect

When you submit a booking request or contact our service team via phone or WhatsApp, we collect only the necessary information required to coordinate your doorstep service visit:

• Contact Information: Full name, 10-digit mobile phone number, and optional email address.
• Service Location: Residential locality/suburb in Mumbai (e.g., Malad, Andheri, Borivali) and landmark details for technician navigation.
• Appliance Details: Water purifier brand, model, and the reported malfunction (e.g., leakage, slow flow, filter replacement).

3. How We Use Your Information

We use your contact and location details strictly for legitimate operational purposes:

• Dispatching our certified mobile technician to your home address on time.
• Confirming appointment slots and providing upfront cost estimates via phone or WhatsApp.
• Issuing written service invoices and 90-day spare parts warranty records.
• We DO NOT sell, rent, trade, or distribute your personal contact information to any third-party marketing companies, telemarketers, or external agencies.

4. Cookies & Advertising Transparency (Google Ads & Analytics)

Our website may utilize standard analytical cookies and conversion measurement tags (such as Google Ads Conversion Tracking) to evaluate advertising performance and count inbound call requests. These cookies do not store personally identifiable credit card or bank details. You may disable cookies in your web browser preferences at any time.

5. Third-Party Brand Identification Disclaimer

AquaFix Enterprises is an independent multi-brand water purifier service and repair specialist based in Mumbai. We are not officially affiliated with, authorized by, or endorsed by Kent RO Systems, Eureka Forbes (Aquaguard), Livpure, Pureit (Hindustan Unilever), AO Smith, or Havells. All manufacturer brand names and model trademarks referenced on this website are mentioned solely for appliance compatibility identification.

6. Contact Our Data Protection Officer

If you have any questions about this Privacy Policy or wish to remove your service record from our internal database, please contact us directly: