Terms of Service & Warranty Policy

1. Independent Service Provider Status

AquaFix Enterprises is an independent multi-brand water purifier repair, maintenance, and installation service provider based in Mumbai, Maharashtra. We are NOT an authorized service center, subsidiary, or official representative of Eureka Forbes (Aquaguard), Kent RO Systems, Livpure, Pureit (Hindustan Unilever), AO Smith, Havells, or any other trademark owner. All brand names, model names, and registered trademarks displayed on this website are used strictly for appliance compatibility identification purposes.

2. Doorstep Inspection & Diagnosis Fee

When booking a technician visit across our Western Mumbai coverage areas:

• A nominal inspection and diagnostic fee of ₹299 applies for checking the water purifier unit, booster pump electricals, filters, and membrane condition.
• Fee Waiver: If you approve the repair estimate and proceed with our technician's recommended service or part replacement during the visit, this ₹299 diagnostic fee is 100% waived.
• If after thorough inspection you choose not to proceed with the suggested repair, only the ₹299 inspection visit charge is payable to compensate the technician's time and local travel.

3. "No Fix, No Charge" Guarantee Terms

If our certified technician undertakes a repair for a specific reported breakdown (such as pipe leakage, low pure water output, or unusual motor vibration) and is technically unable to resolve the issue, you will not be charged for the repair labour. We stand behind our expertise and transparent service standards.

4. Service & Spare Parts Warranty Policy

All completed service orders are backed by our written warranty policy:

• 30-Day Labour & Workmanship Warranty: If the exact same service issue recurs within 30 days of the completed visit, our technician will re-inspect and correct it at zero additional service cost.
• 90-Day Genuine Replacement Parts Warranty: Any newly fitted certified components (including high-rejection RO membranes, booster pumps, SMPS adapters, solenoid valves, and inline filter cartridges) carry a 90-day replacement warranty against manufacturing defects.
• Exclusions: Warranty does not cover damages arising from municipal water supply disconnection, high voltage fluctuations without surge protection, external physical impact, or tampering by unauthorized third-party technicians.

5. Cancellation & Rescheduling Policy

Customers may cancel or reschedule their appointment at any time before the technician has been dispatched to your address by contacting our helpline at +91 77092 85510 or messaging on WhatsApp. There are zero cancellation charges for timely notice.

6. Payment Terms & Invoicing

We believe in complete customer trust. You pay only after the repair is completed, the unit is tested, and water purity/TDS is verified in front of you. We accept payments via UPI (Google Pay, PhonePe, Paytm), Cash, or Bank Transfer. A digital invoice/receipt is provided upon payment completion.

7. Contact Information